UnGenius - Infrastructure down services – Incident details

Email experiencing degraded performance

Infrastructure down services

Resolved
Major outage
Started 4 months agoLasted about 2 hours

Affected

API

Major outage from 7:24 PM to 9:14 PM, Partial outage from 9:14 PM to 9:23 PM

Media Proxy

Major outage from 7:24 PM to 9:14 PM, Operational from 9:14 PM to 9:23 PM

Gateway

Major outage from 7:24 PM to 7:55 PM, Partial outage from 7:55 PM to 9:14 PM, Operational from 9:14 PM to 9:23 PM

Search

Degraded performance from 7:24 PM to 7:55 PM, Operational from 7:55 PM to 8:00 PM, Partial outage from 8:00 PM to 9:14 PM, Degraded performance from 9:14 PM to 9:23 PM

Payments

Major outage from 7:24 PM to 8:00 PM, Degraded performance from 8:00 PM to 8:09 PM, Operational from 8:09 PM to 9:14 PM, Degraded performance from 9:14 PM to 9:23 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Update
    Update
    We are currently investigating this incident.
  • Update
    Update
    We are currently investigating this incident.
  • Investigating
    Investigating

    We are currently investigating this incident.